Lesson policies are important for online language teaching because they help to create a clear and predictable learning environment for both students and teachers. They can help to avoid misunderstandings and conflicts. Lesson policies should be shown to students at the beginning of the lessons or even before they book their first lesson.
The main points that should be included in lesson policies for online language teaching are (take it as an inspiration).
Scheduling: Lessons should be scheduled in advance and students should inform their tutor if they will be joining the lesson late. If a student does not attend a lesson or fails to notify the tutor, it will be considered a forfeited lesson.
Lesson cancellations: Lessons must be canceled at least 24 hours in advance. If a student cancels a lesson less than 24 hours in advance, it will be considered a forfeited lesson.
Make-up lessons: Lessons canceled at least 24 hours in advance can be rescheduled as make-up lessons.
Payments: Payments can be made via PayPal, Czech bank account transfer, Wise, or Revolut. All lesson fees for packaged lessons are due in advance of the first lesson. Payment for regular lessons needs to be paid as the invoice indicates. If a student does not pay an invoice on time, their lessons will be cancelled. There are no refunds on unused or canceled lessons.
Holiday breaks: Lessons can be rescheduled for holidays in the tutor's home country or the student's home country. However, the student must notify their tutor as soon as possible if they need to reschedule a lesson due to a holiday.
When your tutor cancels: If a tutor is unable to attend a lesson, he/she will communicate with the student and coordinate a make-up lesson.
Ending lessons: Students must provide a 2 week notice period before ending lessons. If a student does not provide a 2 week notice period, they will be billed for the remaining lessons in that month.